FAQ
PRIOR TO YOUR STAY
Do you have adjoining rooms?
Yes. If you would like adjoining rooms, please call our front desk at 1-866-752-7700 and we will do our best to accommodate your needs.
Do you have ADA compliant rooms?
We’re proud to offer a variety of accessible rooms to the guests of The Last Hotel. Our guest rooms feature roll-in accessibility, accessible transfer and hearing-impaired accommodations. Please see ADA Accessibility under our “rooms” section for specific room features, visit our accessibility page or call our front desk at 1-866-752-7700 for any additional questions.
Do I need to provide a credit card in order to book my room?
Yes, in order to guarantee your room, The Last Hotel requires you to provide a credit card number at the time of reservation, either by phone or online. Your credit or debit card will not be charged until you arrive at the hotel unless you select a prepayment option.
What is your cancellation policy?
The Last Hotel requires that you cancel your hotel room at least 48 hours before your scheduled check-in time (3 p.m. CST on the day of arrival). If you fail to cancel by that time, you’re subject to a cancellation fee up to the cost of the reservation. To cancel your reservation, please find your confirmation number and visit the booking window or call our front desk at 1-866-752-7700.
How can I make a special request regarding my stay?
At The Last Hotel, our aim is to make every stay memorable and special. To that end, we will do our very best to accommodate any requests. Special requests can be made while booking your hotel room online or by phone with a guest representative.
How do I cancel my reservation?
To cancel your reservation, please find your confirmation number and visit the booking window or call our front desk at 1-866-752-7700.
How do I modify my reservation?
To modify your reservation, please find your confirmation number and visit the booking window or call our front desk at 1-866-752-7700 and we will do our best to accommodate your changes. Please note that shortening a stay must still be done before the 48-hour cancellation period.
Are pets allowed to stay at the hotel?
Yes! The Last Hotel gladly welcomes most pets.
Can I come to the hotel without a reservation?
Anyone is welcome to visit The Last Hotel. We feature two bar and restaurant spaces along with a retail area we encourage everyone to visit. If you would like to stay at the hotel, please visit the front desk where a guest service representative will be happy to create a reservation for you pending availability.
Do you have a loyalty program?
We do not at this time however frequent guests are subject to occasional surprises and offers.
WHEN YOU GET HERE
Is parking available on-site?
The Last Hotel offers valet parking. Valet parking is available for $25 per night. Please pull up to the hotel’s front entrance on Washington Avenue to valet your vehicle.
When can I check in?
Check in is at 3 p.m. If you would like to check in early, please contact a guest service representative at 1-866-752-7700 and we will do our best to accommodate an earlier check in. If you will be checking in past 11 p.m. CST, please contact a guest service representative at 1-866-752-7700 in order to keep your reservation.
When do I have to check out?
Check out is at 11 a.m. If you require a late check out, please contact a guest service representative at 1-866-752-7700 and we will do our best to accommodate you.
Is concierge open 24 hours?
Yes, a guest service representative can help you at any time.
Can I leave my luggage at the front desk?
We would be happy to look after your luggage and will store it for free of charge on your check-in and check-out days.
Do you provide free WiFi?
Wireless internet connection is available for bar, restaurant and hotel guests free of charge.
Is breakfast included?
Breakfast is not included in the price of the hotel room but is available from 7 a.m. to 3:30 p.m. daily in The Last Kitchen, located on the hotel’s first floor.
Is room service available?
The full room service menu is available from 7 a.m. to 9 p.m. There is a limited late-night menu that is available all night.
Can I invite guests to my room?
We happily welcome your guests in the hotel but they need to be accompanied by the guest who holds the reservation for security purposes.
What are the pool hours?
The pool hours are 8 a.m. CST to 10 p.m. CST for people 21 and older.
What is The Pantry, and what do you sell there?
The Pantry, located in our main lobby space, is a collection of hotel goods and food products found and utilized in our kitchen space. While we know many shoppers may be travelers, we’re also happy to ship anything from The Pantry to your home.
Do you have smoking areas in your hotel?
We do not allow smoking in public areas or guest rooms at The Last Hotel. City law dictates that you must be 10 feet from all buildings to smoke.
Is it possible to have a cot in the room?
We do offer roll-away beds that are based on availability for $10/night.
When do I pay for my stay?
Payments are authorized when you check into the hotel and you are charged for the cost of your stay upon check out. Any additional charges, including mini bar items, may be charged after that time. Please note that a bank may put a hold on your funds during the authorization process if you’re using a debit card.
What credit/debit cards do you accept?
We accept Visa, MasterCard, Discover, American Express and Diners Club cards. We do not accept personal checks.
How can I extend my stay?
Please visit the front desk to check availability and extend your stay. We’d be happy to have you for as long as you’d like!
AFTER YOU LEAVE
I left a personal item at the hotel, how do I get it back?
If you think you’ve left a personal item at our hotel, please contact a guest service representative at 1-866-752-7700 as soon as possible. We will do our best to find any lost items and will ship them to you.